Product transformations or overhauls are the result of a change in product strategy, technology, or mature products that are busting at the seams with functionality, but are no longer intuitive or easy to use.

Challenge

• How do we build common understanding of what we should build and why?

• How to stage the work?

My role

• Leading design thinking workshops

• Providing service blueprint framework and creation

• Cross-org communication and management

Outcomes and Learnings

• Co-creation leads to efficiency and buy-in

• Choose appropriate fidelity and tool for communication

• Tools of Choice: : Miro, Lucid Charts, Figma, FigmaJam